Getting Help 137Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, or youcan call the automated order-status service. A recording prompts you for the information needed to locateand report on your order. For the telephone number to call for your region, see "Contacting Dell" onpage 139.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dellfor customer assistance. Have your invoice or packing slip handy when you call. For the telephone number tocall for your region, see "Contacting Dell" on page 139.Product InformationIf you need information about additional products available from Dell, or if you would like to place an order,visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a salesspecialist, see "Contacting Dell" on page 139.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently onthe outside of the box.For the telephone number to call for your region, see "Contacting Dell" on page 139.2 Include a copy of the invoice and a letter describing the reason for the return.3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 139), indicating thetests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics"on page 69.4 Include any accessories that belong with the item(s) being returned (power cables, software floppydisks, guides, and so on) if the return is for credit.5 Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring any product returned,and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are notaccepted.Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock andreturned to you.
