70 Troubleshootinga When the DELL™ logo appears, press immediately. Select Diagnostics from the bootmenu and press .NOTE: If you wait too long and the operating system logo appears, continue to wait until you see theMicrosoft® Windows® desktop; then, shut down your computer and try again.NOTE: Before attempting option B, the computer must be powered down completely.b Press and hold the key while powering the computer on.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the DellDiagnostics from the Drivers and Utilities media.The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your systemboard, keyboard, display, memory, hard drive, etc.• During the assessment, answer any questions that appear.• If failures are detected during the Pre-boot System Assessment, write down the error code(s) andsee "Contacting Dell" on page 139.If the Pre-boot System Assessment completes successfully, you will receive the message, "BootingDell Diagnostic Utility Partition.Press any key to continue".4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.Starting the Dell Diagnostics From the Drivers and Utilities Media1 Insert the Drivers and Utilities media.2 Shut down and restart the computer.When the DELL logo appears, press immediately.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see theMicrosoft® Windows® desktop; then, shut down your computer and try again.NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer bootsaccording to the devices specified in the system setup program.3 When the boot device list appears, highlight CD/DVD/CD-RW and press .4 Select the Boot from CD-ROM option from the menu that appears and press .5 Type 1 to start the CD menu and press to proceed.6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, selectthe version appropriate for your computer.7 When the Dell Diagnostics Main Menu screen appears, select the test you want to run.Dell Diagnostics Main Menu1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the optionyou want.NOTE: It is recommended that you select Test System to run a complete test on your computer.
