Solving Problems 35A program crashesA program stops respondingA program error causes the system to lock upHINT: ScanDisk mayrun when you restart thecomputer. Follow theinstructions on the screen.SE E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturersmaintain websites with information that may help you to solve the problem.EN D T H E P R O G R A M1 Simultaneously press .2 Click the Applications tab, and then select the program that is no longerresponding.3 Click the End Task button.TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable toget a response by pressing a key on your keyboard or moving your mouse, pressand hold the power button for at least 8 to 10 seconds until the computer turnsoff. Then press the power button again to turn on the computer. You might losedata if you are unable to perform a Microsoft Windows shutdown.
