36 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o m A solid blue screen appearsHINT: ScanDisk mayrun when you restart thecomputer. Follow theinstructions on the screen.A program is designed for an earlier Windows operating systemIf you have a problem with your Internet connectionTU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable toget a response by pressing a key on your keyboard or moving your mouse, pressand hold the power button for at least 8 to 10 seconds until the computer turnsoff. Then press the power button again to turn on the computer. The solid bluescreen appears because you were not able to perform a proper Windowsshutdown. You might lose data if you are unable to perform a Microsoft Windowsshutdown.R U N T H E PR O G R A M C O M P A T I B I L I T Y WI Z A R DWindows XP provides a Program Compatibility Wizard that configures aprogram to run in an environment more similar to older Windows operatingsystem environments.1 Click the Start button, point to All Programs—> Accessories, and then clickProgram Compatibility Wizard.2 On the welcome screen, click Next.3 Follow the instructions on the screen.RE V I E W "MO D E M PR O B L E M S "— See page 29.
