MAKE SURE DEMO MODE IS TURNED OFFSelect printer features are not available when Demo Mode is turned on.From the printer control panel, navigate to:> Setup > > Demo Mode > > Off >CHECK YOUR WEP KEY OR WPA PASSPHRASEIf your access point is using WEP security, then the WEP key should be:• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.or• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCIIcharacters in a WEP key are case‑sensitive.If your access point is using WPA or WPA2 security, then the WPA passphrase should be:• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.or• From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCIIcharacters in a WPA passphrase are case‑sensitive.Note: If you do not know this information, then see the documentation that came with the access point, orcontact your system support person.CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/ REGISTRATION BUTTONWireless broadband boxes in Europe, the Middle East, and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, orClub Internet may require you to press an association/registration button when adding the printer to your wirelessnetwork.If you are using one of these boxes and need more information, then see the documentation that came with yourbox, or contact your Internet Service Provider (ISP).MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICESThere may be temporary interference from electronic devices such as microwave ovens or other appliances, cordlessphones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely tothese devices.MOVE THE COMPUTER AND/ OR PRINTER CLOSER TO THE ACCESS POINTThe range of your wireless network depends on many factors, including the abilities of your access point and networkadapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.CHECK THE WIRELESS SIGNAL QUALITYPrint a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then anotherfactor is causing the problem.Troubleshooting 154
