132 TroubleshootingWindows Vista:The Program Compatibility Wizard configures a program so that it runs in anenvironment similar to non-Windows Vista operating system environments.1 Click Start → Control Panel→ Programs→ Use an older programwith this version of Windows.2 In the welcome screen, click Next.3 Follow the instructions on the screen.A solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing akey on your keyboard or moving your mouse, press and hold the power buttonfor at least 8 to 10 seconds until the computer turns off, then restart yourcomputer.Dell MediaDirect problemsCH E C K T H E DE L L ME D I A DI R E C T H E L P F I L E F O R I N F O R M A T I O N — Use the Helpmenu to access Dell MediaDirect Help.TO P L A Y M O V I E S W I T H DE L L ME D I A DI R E C T , Y O U M U S T H A V E A DVD D R I V E A N DT H E DE L L DVD P L A Y E R — If you purchased a DVD drive with your computer,this software should already be installed.VI D E O QU A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option.This feature takes advantage of the special processing in some graphics cardsto reduce processor requirements when playing DVDs and certain types ofvideo files.CA N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides accessto media files outside the Windows operating system environment, access tolicensed content is restricted. Licensed content is digital content that hasDigital Rights Management (DRM) applied to it. The Dell MediaDirectenvironment cannot verify the DRM restrictions, so the licensed files cannotbe played. Licensed music and video files have a lock icon next to them. Youcan access licensed files in the Windows operating system environment.AD J U S T I N G T H E C O L O R S E T T I N G S F O R M O V I E S T H A T C O N T A I N S C E N E S T H A T A R ET O O D A R K O R T O O B R I G H T — Click EagleVision to use a video enhancementtechnology that detects video content and dynamically adjusts thebrightness/contrast/saturation ratios.
