Contents 7Computer Tracking Software . . . . . . . . . . . . . . 74If Your Computer Is Lost or Stolen . . . . . . . . . . . 7411 Solving Problems . . . . . . . . . . . . . . . . . . 77Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 77Drive Problems . . . . . . . . . . . . . . . . . . . . . 81CD and DVD drive problems . . . . . . . . . . . . 81Hard drive problems . . . . . . . . . . . . . . . . 82E-Mail, Modem, and Internet Problems . . . . . . . . 82Error Messages . . . . . . . . . . . . . . . . . . . . . 84ExpressCard Problems . . . . . . . . . . . . . . . . . 89Keyboard Problems . . . . . . . . . . . . . . . . . . . 89External Keyboard problems . . . . . . . . . . . . 89Unexpected characters . . . . . . . . . . . . . . 90Lockups and Software Problems . . . . . . . . . . . . 91The computer does not start up . . . . . . . . . . 91The computer stops responding . . . . . . . . . . 91A program stops responding or crashesrepeatedly . . . . . . . . . . . . . . . . . . . . . 91A program is designed for an earlier Microsoft®Windows® operating system . . . . . . . . . . . 92A solid blue screen appears . . . . . . . . . . . . 92Other software problems . . . . . . . . . . . . . 92Memory Problems . . . . . . . . . . . . . . . . . . . . 93Network Problems . . . . . . . . . . . . . . . . . . . 93
