82 Solving ProblemsIF Y O U C A N N O T E J E C T T H E C D, C D-R W, DVD , O R DVD+RW D R I V E T R A Y —1 Ensure that the computer is shut down.2 Straighten a paper clip and insert one end into the eject hole at the frontof the drive; push firmly until the tray is partially ejected.3 Gently pull out the tray until it stops.IF Y O U H E A R A N U N F A M I L I A R S C R A P I N G O R G R I N D I N G S O U N D —• Ensure that the sound is not caused by the program that is running.• Ensure that the disk or disc is inserted properly.Hard drive problemsAL L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive mayprevent the operating system from starting. Try allowing the computer to returnto room temperature before turning it on.RU N CH E C K DI S K —1 Click the Start button and click My Computer.2 Right-click Local Disk C:.3 Click Properties.4 Click the Tools tab.5 Under Error-checking, click Check Now.6 Click Scan for and attempt recovery of bad sectors.7 Click Start.E-Mail, Modem, and Internet ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.NOTE: Connect the modem to an analog telephone jack only. The modem does notoperate while it is connected to a digital telephone network.CH E C K T H E MI C R O S O F T OU T L O O K ® EX P R E S S SE C U R I T Y SE T T I N G S — If youcannot open your e-mail attachments:1 In Outlook Express, click Tools, click Options, and then click Security.2 Click Do not allow attachments to remove the checkmark.
