Solving Problems 93spyware. Use an anti-virus program that includes anti-spyware protection(your program may require an upgrade) to scan the computer and removespyware. For more information, go to support.dell.com and search for thekeyword spyware.RU N T H E DE L L DI A G N O S T I C S — If all tests run successfully, the error conditionis related to a software problem. See "Dell Diagnostics" on page 77.Memory ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.IF Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E —• Save and close any open files and exit any open programs you are not usingto see if that resolves the problem.• See the software documentation for minimum memory requirements. Ifnecessary, install additional memory (see "Memory" on page 117).• Reseat the memory modules to ensure that your computer is successfullycommunicating with the memory (see "Memory" on page 117).• Run the Dell Diagnostics (see "Dell Diagnostics" on page 77).IF Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —• Reseat the memory modules to ensure that your computer is successfullycommunicating with the memory (see "Memory" on page 117).• Ensure that you are following the memory installation guidelines (see"Memory" on page 117).• Run the Dell Diagnostics (see "Dell Diagnostics" on page 77).Network ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.CH E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable isfirmly inserted into both the network connector on the back of the computerand the network jack.CH E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicatesthat no network communication exists. Replace the network cable.
