System problemProblems Possible causes Possible solutionComputer does not turnonThe battery iscompletely discharged.Connect your computerto a power source usingthe power adapter.Your computer could bein an unresponsive orlocked state.Press and hold thepower button for 11seconds to perform ahard shut down, thenpress the power buttonto turn the computerback on.Your computer may be Computers shippedin shipping mode. from the factory will beset in shipping mode.To get out of this mode,the user needs to plug inthe power adapter andpress the power buttonto turn on the computer.After the initial powerup, the computerbehaves as normal. Thisis to avoid the computerfrom being accidentallyturned on duringshipping and drainingthe battery.40 │ Troubleshooting