Finding Information 13• Solutions — Troubleshooting hints and tips; articlesfrom technicians; online courses; and frequently askedquestions• Community — Online discussion with other Dellcustomers• Upgrades — Upgrade information for components, suchas memory, the hard drive, and the operating system• Customer Care — Contact information, service call andorder status, warranty, and repair information• Service and support — Service call status and supporthistory, service contract, online discussions withtechnical support• Reference — Computer documentation, details on mycomputer configuration, product specifications, andwhite papers• Downloads — Certified drivers, patches, and softwareupdatesDell Support Website — support.dell.comNOTE: Select your region to view the appropriate supportsite.• Notebook System Software (NSS)— If you reinstall theoperating system for your computer, you should alsoreinstall the NSS utility. NSS provides critical updatesfor your operating system and support for Dell™3.5-inch USB floppy drives, Intel® processors, opticaldrives, and USB devices. NSS is necessary for correctoperation of your Dell computer. The softwareautomatically detects your computer and operatingsystem and installs the updates appropriate for yourconfiguration.To download Notebook System Software:1 Go to support.dell.com and click Downloads.2 Enter your Service Tag or product model.3 In the Download Category drop-down menu, click All.4 Select the operating system and operating systemlanguage for your computer, and click Submit.5 Under Select a Device, scroll to System andConfiguration Utilities, and click Dell Notebook SystemSoftware.• Software upgrades and troubleshooting hints• Frequently asked questions, hot topics, and generalhealth of your computing environmentDell Support UtilityThe Dell Support Utility is an automated upgrade andnotification system installed on your computer. Thissupport provides real-time health scans of your computingenvironment, software updates, and relevant self-supportinformation. Access the Dell Support Utility from theicon in the taskbar. For more information, see "Dell SupportUtility" on page 88.• How to use Windows XP• How to work with programs and files• How to personalize my desktopWindows Help and Support Center1 Click the Start button and click Help and Support.2 Type a word or phrase that describes your problem andclick the arrow icon.3 Click the topic that describes your problem.4 Follow the instructions on the screen.What Are You Looking For? Find It Here
