Dell DiagnosticsWhen to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Solving Problems" in your Owner's Manual and run the Dell Diagnostics before youcontact Dell for technical assistance.Run Dell Diagnostics from your hard drive or from the Drivers and Utilities CD (ResourceCD).Starting the Dell Diagnostics From Your Hard Drive1. Turn on (or restart) your computer.2. When the DELL logo appears, press immediately.If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down yourcomputer and try again.3. At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition,and then press .4. At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to select the test you want to run (see Dell DiagnosticsMain Menu).5. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.6. Close the Main Menu window to exit the Dell Diagnostics and restart the computer.Starting the Dell Diagnostics From the Drivers and Utilities CDHDD ControllerFailurecontroller. system setup program (see System Setup).Check the interface cable at both ends.INTR1 ErrorINTR2 ErrorAn interrupt channel on thesystem board failed toPOST.The keyboard or system board may need tobe replaced.Invalid BootDisketteThe operating systemcannot be located on drive Aor drive C.Enter the system setup program (seeEntering System Setup) and confirm thatdrive A or drive C is properly identified.Keyboard Error The BIOS has detected astuck key.Ensure that nothing is resting on thekeyboard; if a key appears to be stuck,carefully pry it up. If the problem persists,you may need to replace the keyboard.KB/InterfaceErrorAn error occurred with thekeyboard connector.Ensure that nothing is resting on thekeyboard; if a key appears to be stuck,carefully pry it up. If the problem persists,you may need to replace the keyboard.No ROM Basic The operating systemcannot be located on drive Aor drive C.Enter the system setup program (seeEntering System Setup) and confirm thatdrive A or drive C is properly identified.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.NOTE: The Dell Diagnostics only operate on Dell computers.NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release in even intervals to open the Boot Device Menu.NOTE: If at any time a message appears stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers andUtilities CD (see Starting the Dell Diagnostics From the Drivers and Utilities CD).NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the bootsequence specified in system setup.NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
