Dell precision M65 User Manual

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Contents

Dell precision M65 User Manual Manual pdf 67 page image

Troubleshooting 67FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LYFor more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™Support screen.Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProductInformation Guide.Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete thesechecks.E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click MyComputer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check forand remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.T E S T T H E D R I V E —• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.• Insert a bootable floppy disk and restart the computer.C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 147.E N S U R E T H A T T H E CD I S S N A P P E D O N T O T H E S P I N D L EC H E C K T H E C A B L E C O N N E C T I O N SC H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Resolving Software and Hardware Incompatibilities" onpage 91.R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 63 .CD and DVD drive problemsNOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect inthe drive or the CD or DVD.NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.Problems writing to a CD/DVD-RW driveC L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If thestream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.T U R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD-R W D I S C — See "Standby Mode" onpage 29 or search for the keywordstandby in the Windows Help and Support Center for information on powermanagement modes.C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software.If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray1 Ensure that the computer is turned off.2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly untilthe tray is partially ejected.