Dell precision M65 User Manual

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Contents

Dell precision M65 User Manual Manual pdf 68 page image

68 TroubleshootingFILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY3 Gently pull out the tray until it stops.If you hear an unfamiliar scraping or grinding sound• Ensure that the sound is not caused by the program that is running.• Ensure that the disk or disc is inserted properly.Hard drive problemsA L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating systemfrom starting. Try allowing the computer to return to room temperature before turning it on.R U N C H E C K D I S K —1 Click Start→ My Computer.2 Right-click Local Disk C:.3 Click Properties→ Tools→ Check Now.4 Click Scan for and attempt recovery of bad sectors→ Start.E-Mail, Modem, and Internet ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProductInformation Guide.NOTE: Connect the modem to an analog telephone connector only. The modem does not operate while it isconnected to a digital telephone network.C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mailattachments:1 In Outlook Express, click Tools→ Options→ Security.2 Click Do not allow attachments to remove the checkmark.C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N —C H E C K T H E T E L E P H O N E C O N N E C T O R —C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L C O N N E C T O R —U S E A D I F F E R E N T T E L E P H O N E L I N E —• Verify that the telephone line is connected to the connector on the modem. (The connector has eithera green label or a connector-shaped icon next to it.)• Ensure that you insert the telephone line connector into the modem until it clicks.• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surgeprotector, or line splitter, bypass the devices and connect the modem directly to the telephone wallconnector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs and then click ModemHelper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not