Dell precision M65 User Manual

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Contents

Dell precision M65 User Manual Manual pdf 81 page image

Troubleshooting 81FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.If the touch pad operates correctly, the mouse may be defective.C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S — Verify that the system setup program lists the correct devicefor the pointing device option. (The computer automatically recognizes a USB mouse without making any settingadjustments.) For more information on using the system setup program, see "System Setup Program" on page 83.T E S T T H E M O U S E C O N T R O L L E R — To test the mouse controller (which affects pointer movement) and theoperation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the DellDiagnostics (see "Dell Diagnostics" on page 63).R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 89.Video and Display ProblemsFill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete thesechecks.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProductInformation Guide.If the display is blankNOTE: If you are using a program that requires a higher resolution than your computer supports, it isrecommended that you attach an external monitor to your computer.C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted.Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.T E S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, suchas a lamp.C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure thatthe light is on.C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips,and the extension cable to verify that the computer turns on.A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keywordstandby in the Windows Help and Support Center(see "Windows Help and Support Center" on page 11).S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press to switchthe video image to the display.If the display is difficult to readA D J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow key.M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker systemincludes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or otherappliances.R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poor