Dell precision M65 User Manual

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Contents

Dell precision M65 User Manual Manual pdf 76 page image

76 TroubleshootingFILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LYGeneralC H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both thenetwork connector on the back of the computer and the network connector.C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no networkcommunication exists. Replace the network cable.R E S T A R T T H E C O M P U T E R A N D L O G O N T O T H E N E T W O R K A G A I N .C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your networkto verify that your network settings are correct and that the network is functioning.Mobile Broadband NetworkNOTE: The Dell Mobile Broadband Card Utility user’s guide is located under Help and Support. You can alsodownload the user’s guide from support.dell.com.NOTE: The icon appears in the notification area if the computer has a Dell Mobile Broadband card installed.Double-click the icon to launch the utility.C A N N O T C O N N E C T — The Dell Mobile Broadband Card must be activated on the network in order to connect.Position the mouse over the icon in the notification area to read the status of the connection. If the statusindicates the mobile broadband card is not activated, see "Activate your Mobile Broadband card" on page 76 for moreinformation. If problems persist, contact your Mobile Broadband service carrier for details on your plan.C H E C K Y O U R M O B I L E B R O A D B A N D N E T W O R K S E R V I C E — Contact your Mobile Broadband service carrier to verifycoverage plan and supported services.C H E C K T H E S T A T U S I N T H E D E L L M O B I L E B R O A D B A N D C A R D U T I L I T Y — Click the icon in the taskbar tolaunch the utility. Check the status in the main window:• No card detected – Restart the computer and launch the utility again.• Wireless Disabled – Ensure that the Dell Wi-Fi Catcher™ switch is in the "on" position.Additionally, right-click the icon and ensure that the switch is enabled.• Searching – The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadbandnetwork. If the searching state persists, ensure that the signal strength is adequate.• No service – The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network.Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact your MobileBroadband network provider.• Check your WWAN service – Contact your Mobile Broadband network service provider to verifycoverage plan and supported services.A C T I V A T E Y O U R M O B I L E B R O A D B A N D C A R D — Before you connect to the Internet, you must activate the MobileBroadband service through your cellular service provider. For instructions and for additional information about usingthe Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and SupportCenter. To access the Help and Support Center, see "Windows Help and Support Center" on page 11. The user'sguide is also available on the Dell Support website at support.dell.com and on the CD included with your MobileBroadband card if you purchased the card separately from your computer.