Denon DBP-2010 Owner's Manual

46Others OthersENGLISHENGLISHIntroduction Connections Playback Function Setup OthersIf the unit does not perform properly when operated as instructed in this owner’s manual, check the unit, consulting the following checklist.TroubleshootingProblem Solution PageNo power - Check if the AC cord is properly connected.- Unplug the AC cord once, and wait for 5-10 seconds and then plug itin again.––No sound or picture - Check if the connected display device is turned on.- Check the HDMI connection. (Check the status of the HDMI relatedindications.)- Check the RCA audio/video cable connections.- Check if the pure direct mode is set to “VideoOff” or “All Off”. If it isthe case, set it to “Disp.Off” or “Normal”.- Check whether the connected display device or other devicesupports HDCP. (This unit will not output a video signal unless theother device supports HDCP.)- Check whether the output format of this unit (HDMI FORMAT)matches the supported input format of other connected device.- Check if the “HDMI Deep Color” is set to “Auto”. If it is the case, set itto “Off”.–1111, 14241311, 30, 3131Distorted picture - Sometimes a small amount of picture distortion may appear.This is not a malfunction.- Connect this unit directly to the TV. If the RCA audio/video cables areconnected to a VCR, pictures may be distorted due to the copyprotection system.–11Completely distorted picture orblack/white picture with BD/DVD- Make sure the disc is compatible with this unit. 4No sound or distorted sound - Adjust the volume.- Check that the speakers are connected correctly.- Check the HDMI connections.- Check the “Audio” settings.–11, 13, 141132, 33Picture freezes momentarily duringplayback- Check the disc for fingerprints/scratches and clean with a soft clothwiping from centre to edge.- Clean the disc.33Disc cannot be played back - Clean the disc.- Ensure the disc label is facing up.- Check if the disc is defective by trying another disc.- Cancel the ratings control or change the control level.- Insert a correct disc that can be played back on this unit.316–354SD Memory Card cannot be read - The format of the card does not match to this unit or the card is notcompatible.–No return to start-up screen whendisc is removed- Reset this unit by turning it off, then on again. –The unit does not respond to theremote control- Aim the remote control directly at infrared sensor window on thefront of the unit.- Reduce the distance to infrared sensor window.- Replace the batteries in the remote control.- Re-insert the batteries with their polarities (+/- signs) as indicated.- Make the signal code of the remote control match to the signal codeof the unit.6–666Problem Solution PageButtons do not work or the unitstops responding- To completely reset the unit, unplug the AC cord from the AC outletfor 5-10 seconds.–The unit does not respond to someoperating commands duringplayback- Operations may not be permitted by the disc.Refer to the instructions of the disc.16The unit cannot read BD/DVD/CD - Condensation ? (Let sit 1 or 2 hours)- You are attempting to play a disc other than one with one of the markson page 4.- Wipe the dirt off the disc or replace the disc.243Angle does not switch - The angle cannot be switched for BD/DVD which do not containmultiple angles. In some cases multiple angles are only recorded forspecific scenes.21Playback does not start when thetitle is selected- Check the “Ratings” setting. 35The password for rating level hasbeen forgotten- Enter the default password “4737”, then your forgotten password willbe cleared.35Cannot connect to the network - Check if the LAN cable connection is properly made.- Turn on the modem or broadband router.- Check the network settings.- Check if the broadband router and/or modem is correctly connected.- Check the “BD-Live Setting”.15–381540Cannot connect to the networkwhile my PC is connected to thenetwork- Check the content of your Internet service contract to see if yourInternet Service Provider prevents multiple terminals connecting atthe same time.–Cannot use the BD-Live function - Use an SD card with enough space.- Remove the write protection of an SD card.––The playback of BD-Video ordownload of data does notperform properly- Check if an SD card is correctly inserted.- Do not remove the card during playback as some BD-Videos requirean SD card during playback.2728“HDCP NOK” appears on the frontpanel display“HDCP NOK” appears under the following conditions:- When the connected device does not support HDCP.- When the connected device is recognised as an HDCP incompatible byHDMI SRM.- When the connected device supports HDCP but cannot be recognisedas an HDCP compatible for some reason.9Note• Some functions are not available in specific modes, but this is not a malfunction. Read thedescription in this owner’s manual for details on correct operations.• Some functions are prohibited on some discs.