www.desatech.com 113084-01C20POSSIBLE CAUSE1. Burner orifice clogged2. Inlet gas pressure is too low3. Thermopile leads disconnectedor improperly connected4. Burners will not come on inremote position1. Manifold pressure is too low2. Burner orifice clogged1. Burner orifice is clogged ordamaged2. Damaged burner3. Gas regulator defective1. Not enough air2. Gas regulator defective3. Residues from manufacturingprocesses and logs curing1. Not enough combustion/ven-tilation air1. Turning control knob to HI po-sition when burner is cold2. Air in gas line3. Air passageways on heaterblocked4. Dirty or partially cloggedburner orifice1. Improper log placement2. Drafts or other air currents af-fecting flame pattern3. Air holes at burner inletblocked4. Burner flame holes blockedREMEDY1. Clean burner (see Cleaningand Maintenance, page 18) orreplace burner orifice2. Contact local propane/LP ornatural gas company3. Reconnect leads (see WiringDiagram, page 26)4. Replace battery in transmitterand hand-held remote1. Contact local propane/LP ornatural gas company2. Clean burner (see Cleaningand Maintenance, page 18) orreplace burner orifice1. Clean burner (see Cleaningand Maintenance, page 18) orreplace burner orifice2. Replace damaged burner3. Replace gas control1. Check burner for dirt and debris.If found, clean burner (see Clean-ing and Maintenance, page 18)2. Replace gas control3. Problem will stop after a fewhours of operation1. Refer to Air for Combustionand Ventilation requirements(page 5)1. Turn control knob to LO posi-tion and let warm up for a minute2. Operate burner until air is re-moved from line. Have gasline checked by local propane/LP or natural gas company3. Observe minimum installationclearances (see page 8)4. Clean burner (see Cleaningand Maintenance, page 18) orreplace burner orifice1. Properly locate logs (see In-stalling Gas Log Into Stove,page 11)2. Eliminate source of draftsaround heater3. Clean out air holes at burner in-let. Periodically repeat as needed4. Remove blockage or replaceburnerOBSERVED PROBLEMBurner does not light after ODS/pilot is litDelayed ignition burnerBurner backfiring during com-bustionSlight smoke or odor during ini-tial operationMoisture/condensation noticedon windowsHeater produces a whistlingnoise when burner is litDark residue on logs or inside offireplaceTROUBLESHOOTINGContinued