www.desatech.com113133-01B 31TROUBLESHOOTINGContinuedPOSSIBLE CAUSE1. Residues from manufacturingprocesses and log curing2. Not enough air3. Gas regulator defective1. Turning control knob to HIposition when burner is cold2. Air in gas line3. Air passageways on fireplaceblocked4. Dirty or partially cloggedburner orifice1. When heated, vapors fromfurniture polish, wax, carpetcleaners, etc. may turn intowhite powder residue1. Not enough combustion/ven-tilation air1. Battery is not install. Batterypower is low1. Metal expanding while heatingor contracting while coolingREMEDY1. Problem will stop after a fewhours of operation2. Check burner for dirt anddebris. If found, clean burner(see Cleaning and Mainte-nance, page 27)3. Replace gas regulator1. Turn control knob to LOposition and let warm up fora minute2. Operate burner until air isremoved from line. Have gasline checked by local naturalgas company3. Observe minimum installationclearances (see page 10)4. Clean burner (see Cleaningand Maintenance, page 27)or replace burner orifice1. Turn fireplace off when usingfurniture polish, wax, carpetcleaners or similar products1. Refer to Air for Combustionand Ventilation requirements(page 6)1. Replace 9-volt batteries inreceiver and remote control1. This is common with mostfireplaces. If noise is exces-sive, contact qualified servicepersonOBSERVED PROBLEMSlight smoke or odor duringinitial operationFireplace produces a whistlingnoise when burner is litWhite powder residue formingwithin burner box or on adjacentwalls or furnitureMoisture/condensation noticedon windowsRemote does not function (Re-mote-Ready Models Only)Fireplace produces a clicking/ticking noise just after burnersare lit or shut off