107032-01JFor more information, visit www.desatech.comFor more information, visit www.desatech.com32TROUBLESHOOTINGContinuedWARNING: If you smell gas• Shut off gas supply.• Do not try to light any appliance.• Do not touch any electrical switch; do not use any phone in yourbuilding.• Immediately call your gas supplier from a neighbor’s phone. Follow thegas supplier’s instructions.• If you cannot reach your gas supplier, call the fire department.IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaningsupplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,etc., create fumes. These fumes may mix with combustion air and create odors. These odorswill disappear over time.POSSIBLE CAUSE1. Battery is not install. Battery power islow1. Metal expanding while heating or con-tracting while cooling1. Fireplace burning vapors from paint,hair spray, glues, cleaners, chemicals,new carpet, etc. (SeeIMPORTANTstatement above)2. Low fuel supply (propane/LP only)3. Gas leak. See Warning statementat top of page1. Not enough fresh air is available2. Low line pressure3. ODS/pilot is partially clogged1. Gas leak. See Warning statementat top of page2. Control valve defective1. Foreign matter between control valveand burner2. Gas leak. See Warning statementat top of pageREMEDY1. Replace 9-volt batteries in receiver andremote control1. This is common with most fireplaces. Ifnoise is excessive, contact qualified ser-vice person1. Open window to ventilate room. Stop us-ing odor causing products while fire-place is running2. Refill supply tank (propane/LP only)3. Locate and correct all leaks (see Check-ing Gas Connections, pages 19 and 20)1. Open window and/or door for ventilation2. Contact local natural or propane/LP gascompany3. Clean ODS/pilot (see Cleaning andMaintenance, page 29)1. Locate and correct all leaks (see Check-ing Gas Connections, pages 19 and 20)2. Replace control valve1. Take apart gas tubing and remove for-eign matter2. Locate and correct all leaks (see Check-ing Gas Connections, pages 19 and 20)OBSERVED PROBLEMRemote does not function (Remote-ReadyModels Only)Fireplace produces a clicking/ticking noisejust after burners are lit or shut offFireplace produces unwanted odorsFireplace shuts off in use (ODS operates)Gas odor even when control knob is in OFFpositionGas odor during combustionTROUBLESHOOTING