Troubleshooting 33DX-15E220A12Dark, poor, or nopicture (screen is lit),but sound is good.• Try another channel. The station may beexperiencing problems.• Make sure that the antenna or cable TV isconnected correctly and securely. See“Connecting a cable or satellite box” onpage 8 or “Connecting an antenna or cableTV (no box)” on page 11.• Make sure that Audio Only option is set toOff. See “Playing TV audio only” on page 21.• Adjust the brightness. See “Adjusting theTV picture” on page 19.• Make sure that the correct picture mode isselected. See “Adjusting the TV picture” onpage 19.• If you are using an antenna, the digitalchannel signal may be low. To check thedigital channel signal strength, see“Checking the digital signal strength” onpage 24.• If you are using an antenna and the signalstrength is low, adjust the antenna or use ahighly directional outdoor antenna orset-top antenna with a built-in amplifier.• Make sure that the video cables areconnected securely to the back of your TV.• The video cable(s) you are using may bebad. Try a new set.No color, darkpicture, or color isnot correct.• Try another channel. The station may beexperiencing problems.• Adjust the color saturation. See “Adjustingthe TV picture” on page 19.• Make sure that the video cables areconnected correctly and securely to theback of your TV.• Make sure that the antenna or cable TV isconnected correctly and securely. See“Connecting a cable or satellite box” onpage 8 or “Connecting an antenna or cableTV (no box)” on page 11.• If you are using an antenna, the digitalchannel signal may be low. To check thedigital channel signal strength, see“Checking the digital signal strength” onpage 24.• If you are using an antenna and the signalstrength is low, adjust the antenna or use ahighly directional outdoor antenna orset-top antenna with a built-in amplifier.Only snow (noise)appears on thescreen.• Try another channel. The station may beexperiencing problems.• Make sure that the antenna or cable TV isconnected correctly and securely. See“Connecting a cable or satellite box” onpage 8 or “Connecting an antenna or cableTV (no box)” on page 11.• If you are using an antenna, the digitalchannel signal may be low. To check thedigital channel signal strength, see“Checking the digital signal strength” onpage 24.• If you are using an antenna and the signalstrength is low, adjust the antenna or use ahighly directional outdoor antenna orset-top antenna with a built-in amplifier.Problem SolutionDotted lines orstripes appear onthe screen.• Make sure that the antenna or cable TV isconnected correctly and securely. See“Connecting a cable or satellite box” onpage 8 or “Connecting an antenna or cableTV (no box)” on page 11.• If you are using an antenna, the digitalchannel signal may be low. To check thedigital channel signal strength, see“Checking the digital signal strength” onpage 24.• If you are using an antenna and the signalstrength is low, adjust the antenna or use ahighly directional outdoor antenna orset-top antenna with a built-in amplifier.• Make sure that the video cables areconnected securely to the back of your TV.• The video cable(s) you are using may bebad. Try a new set.• Other devices (for example, surround soundreceiver, external speakers, fans, or hairdryers) may be interfering with your TV. Tryturning off one device at a time todetermine which device is causinginterference. After you have determinedwhich device is causing interference, moveit further from the TV to eliminate theinterference.Double images. • Use a highly directional outdoor antenna,cable TV, or satellite TV.The picture has afew bright or darkspots.• A few bright or dark spots on an LCD screenis normal. It does not affect the operation ofthis TV.Good picture, but nosound.• Increase the volume.• Unplug the headphones.• Make sure that the sound is not muted.• Make sure that the correct audio mode isselected.• Make sure that the audio cables areconnected correctly and securely to theback of your TV.• Make sure that the antenna or cable TV isconnected correctly and securely. See“Connecting a cable or satellite box” onpage 8 or “Connecting an antenna or cableTV (no box)” on page 11.• If you are using an antenna, the digitalchannel signal may be low. To check thedigital channel signal strength, see“Checking the digital signal strength” onpage 24.• The audio cable(s) you are using may bebad. Try a new set.Poor picture • Make sure that the room is not too bright.Light reflecting off the screen can make thepicture difficult to see.• If an S-VHS camera or a camcorder isconnected while another connected deviceis turned on, the picture may be poor. Turnoff one or more devices.Good sound butpoor color• Adjust the contrast, color, and brightnesssettings.Audio noise • Other devices (for example, surround soundreceiver, external speakers, fans, or hairdryers) may be interfering with your TV. Tryturning off one device at a time todetermine which device is causinginterference. After you have determinedwhich device is causing interference, moveit further from the TV to eliminate theinterference.Problem Solution