Eaton 9E UPS (20–30 kVA, 208/220V) Installation and Operation Manual 164202124—Rev 2 www.eaton.com/powerquality W-1WarrantyLIMITED FACTORY WARRANTY FOR THREE-PHASE EATON® 9E UPS AND 9E UPS ACCESSORY PRODUCTSWARRANTOR: The warrantor for the limited warranties set forth herein is Eaton Corporation, an OhioCorporation (”Eaton”).LIMITED WARRANTY: This limited warranty (this ”Warranty”) applies only to the original end-user (the”End-User”) of the Eaton Three-Phase 9E UPS and 9E UPS Accessory Products (the ”Product”) and cannot betransferred. This restriction applies even in the event that the Product is initially sold by Eaton for resale to anEndUser. This Warranty gives you s pecific legal rights, and you may also have other rights which vary fromState to State (or jurisdiction to jurisdiction).WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants, with the terms of this Warranty, thatthe Eaton three-phase UPS electronics, Eaton-built accessories, and Eaton -built battery cabinets (individuallyand collectively, the ”Warranted Items”) are free from defects in material and workmanship.For Product installed (and currently located) in the fifty (50) United States and the District of Columbia, if, in theopinion of Eaton, a Warranted Item is defective, Eaton's sole obligation, at the option of Eaton, will be torefurbish or replace such defective Warranted Item (including the costs of providing diagnosis, service, andlabor [“labor coverage”]). The defective Warranted Item will be refurbished or replaced onsite at the End-User'slocation or such other location as determined by Eaton. Any parts that are replaced may be new orreconditioned. All parts replaced by Eaton shall become the property of Eaton.For Product installed (and currently located) outside the fifty (50) United States and the District of Columbia, if,in the opinion of Eaton, a Warranted Item is defective, Eaton's sole obligation, at the option of Eaton, will be torefurbish or replace such defective Warranted Item (not including the costs of labor coverage). The defectiveWarranted Item will be refurbished or replaced onsite at the End-User's location or such other location asdetermined by Eaton. Any parts that are replaced may be new or reconditioned. All parts replaced by Eatonshall become the property of Eaton.LIMITED WARRANTY PERIOD: The period covered by this Warranty for Product installed (and currentlylocated) in the fifty (50) United States and the District of Columbia is six (6) months from the date of Productpurchase for labor coverage when no startup is performed by an authorized Eaton Customer Service Engineeror Agent or twelve (12) months from the date of Product purchase with startup performed by an authorizedEaton Customer Service Engineer or Agent and twelve (12) months from the date of Product purchase oreighteen (18) months from date of Product shipment, whichever occurs first, for the refurbishment/replacement of parts.The period covered by this Warranty for Product installed (and currently located) outside the fifty (50) UnitedStates and the District of Columbia is twelve (12) months from the date of Product purchase or eighteen (18)months from the date of Product shipment, whichever occurs first, for the refurbishment/replacement of parts.WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects ordamages caused by: (a) failure to properly store the Product before installation, including the ”trickle charge”of batteries no later than the date indicated on the packaging; (b) shipping and delivery of the Product if shippingis FOB Factory; (c) neglect, accident, fire, flood, lightning, vandalism, acts of God, Customer's neglect, abuse,misuse, misapplication, incorrect installation; (d) repair or alteration not authorized in writing by Eaton personnelor performed by an authorized Eaton Customer Service Engineer or Agent; or (e) improper testing, operation,maintenance, adjustment, or any modification of any kind not authorized in writing by Eaton personnel orperformed by an authorized Eaton Customer Service Engineer or Agent.This Warranty is not valid: if the Product's serial numbers have been removed or are illegible. Any WarrantedItems repaired or replaced pursuant to this Warranty will be warranted for the remaining portion of the originalWarranty subject to all the terms thereof. Eaton does not provide a labor warranty for Product located outsideof the fifty (50) United States or the District of Columbia. Any equipment, parts, or materials included in theProduct and not manufactured by Eaton are warranted solely by the manufacturer of such equipment,parts, or materials and are not included as part of this Warranty. Batteries are not warranted by Eaton.