Eaton Current-Limiting Reactor Installation Manual

Eaton Current-Limiting Reactor (2500A) Installation Manual P-164001115—Rev 02 17CChhaapptteerr 55 SSeerrvviiccee aanndd MMaaiinntteennaanncceeEaton Service contracts help to provide the added insurance that the reliability of your critical power systems isintact. By following our stringent maintenance procedures, Eaton’s factory trained Customer SupportEngineers provide the added assurance for the availability of critical systems, thereby maximizing thecompany’s profitability. See below for further details.55..11 TThhee SSeerrvviiccee PPrroommiisseeWith factory-trained technicians in every major city in North America, Eaton can respond rapidly and provide on-site assistance in emergency down time situations. Eaton provides telephone support 24 hours a day, 7 days aweek with a direct line to Service (1-800-843-9433).55..22 PPrreevveennttiivvee MMaaiinntteennaanncceeDuring a preventive maintenance visit, Eaton technicians inspect, test, calibrate, update and clean components,as well as update software as applicable. You’ll receive a report at the end of the visit detailing the results ofthe inspection and specific recommendations for remedial actions, proactive replacements, and upgrades.55..33 EEaattoonn PPrroovviiddeess FFlleexxiibbiilliittyy aanndd CCoommmmiittmmeenntt• We understand that service plans are not “one size fits all.” That’s why we offer a broad range of serviceoptions, designed to meet the varied requirements and applications of businesses of all shapes and sizes.Eaton can modify your contract on variables such as number of PM visits per year, scope of coverage,response time and length of contract.• Eaton employs 250+ field technicians with an average tenure of more than ten years. Eaton CSEs areexperts on Eaton products and receive ongoing product training and certification. Our technicians haveexpertise in power, electrical engineering, software and connectivity, batteries, UPSs and related products,and can deliver advanced troubleshooting and a reduced mean time to repair.• When you rely on an Eaton service plan, rest assured that every factory-trained field technician stocks asolid inventory of parts to remedy emergencies.55..44 TTiimmee aanndd MMaatteerriiaallssIn most cases the customer will be covered by startup service or Maintenance Contracts, however, there maybe times when the customer needs Eaton service and lacks the benefits that these two packages provide.Therefore, Eaton provides Time and Material coverage for those in need of our customer support engineers.55..55 SSttaarrttuuppTo certify correct operation and validate the warranty, an authorized Eaton Service Representative must bepresent when the Current-Limiting Reactor unit is first powered up after installation. Contact Eaton service (1-800-843-9433).55..66 IInnffrraarreedd SSccaannnniinnggTo gain access to bus bars and cables for infrared scanning, open the left or right scanning panels on the frontof the unit.