FCI FS10A Installation & Operation Manual
Also see for FS10A: Installation & operation guideInstallation & operation guide
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FS10 SeriesFluid Components International LLC 65APPENDIX C CUSTOMER SERVICECustomer Service/Technical SupportFCI provides full in-house technical support. Additional technical representation is also provided by FCI field representatives. Beforecontacting a field or in-house representative, please perform the troubleshooting techniques outlined in this document.By MailFluid Components International LLC1755 La Costa Meadows Dr.San Marcos, CA 92078-5115 USAAttn: Customer Service DepartmentBy PhoneContact the area FCI regional representative. If a field representative is unable to be contacted or if a situation is unable to be resolved,contact the FCI Customer Service Department toll free at 1 (800) 854-1993.By FaxTo describe problems in a graphical or pictorial manner, send a fax including a phone or fax number to the regional representative.Again, FCI is available by facsimile if all possibilities have been exhausted with the authorized factory representative. Our fax number is1 (760) 736-6250; it is available 7 days a week, 24 hours a day.By E-MailFCI Customer Service can be contacted by email at: techsupport@fluidcomponents.com.Describe the problem in detail making sure a telephone number and best time to be contacted is stated in the email.International SupportFor product information or product support outside the contiguous United States, Alaska, or Hawaii, contact your country’s FCIInternational Representative or the one nearest to you.After Hours SupportFor product information visit FCI at www.fluidcomponents.com. For product support call 1 (800) 854-1993 and follow the prerecordedinstructions.Point of ContactThe point of contact for service, or return of equipment to FCI is your authorized FCI sales/service office. To locate the office nearest you,please go to www.fluidcomponents.com.Warranty Repairs or ReturnsFCI prepays ground transportation charges for return of freight to the customer’s door. FCI reserves the right to return equipment by the carrierof our choice.International freight, handling charges, duty/entry fees for return of equipment are paid by the customer.Non-Warranty Repairs or ReturnsFCI returns repaired equipment to the customer either collect or prepaid and adds freight charges to the customer invoice. |
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