Falcon SSG1.5KRM-1 Owner's Operating Manual

Also see for SSG1.5KRM-1: Installation & user manual Installation & user manual

Falcon SSG1.5KRM-1 Owner's Operating Manual Manual pdf 37 page image

10.0 Technical SupportIn the event your SSG Series UPS requires service or should any other technicalsupport be required, write, call, fax or email Falcon Service.Falcon Electric Inc.5106 Azusa Canyon RoadIrwindale, CA. 91706Service 800.842.6940Voice 626.962.7770Fax 626.962.7720Email: service@falconups.comWWW.FALCONUPS.COMPlease have your UPS model, serial number and date of purchase on hand priorto your call. This information is located on the identification label on the rear panelof the UPS. This information is essential in retrieving your unit’s historical records.Should our service department determine service is required, you will be given aReturn Material Authorization number (RMA) along with return shippinginstructions.The RMA number issued must appear on the outside of the shipping carton. Theoriginal shipping container must be used when returning any SSG Series product.Failure to use the original shipping container and packing materials will likelyresult in the unit being received by Falcon with shipping damage.Falcon® Electric will not assume any responsibility for shipping damage. Inthe event shipping damage is found, you will be notified of the damage and beinstructed to file a claim with the freight carrier. You will be billed for all requiredrepairs due to the shipping damage. You must submit a copy of our repair invoiceto the carrier for reimbursement.All units must be returned prepaid. The address and shipping instructions will begiven to you at the time the RMA is issued.Requesting Technical Information or SupportYou may request technical information or support by email or telephone.Please send your technical or support questions by email to:SUPPORT@FALCONUPS.COMYou may contact a FALCON support engineer directly by calling the FALCONsupport line between 9:00 am and 4:00 pm PST.800.842.6940FALCON Web SupportProduct data sheets, specifications and owner’s manuals are available in Adobe ®Acrobat .PDF format on our corporate website at:WWW.FALCONUPS.COM37

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