Fantasy Spas ILLUSION Owner's Manual
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21Limited Warranty- Fantasy Series(Illusion,Mirage,Vision,Espirit)The Fantasy Series of spas is manufactured by Freeflow Products Incorporated, Ontario, CA.Five-Year Shell/Surface WarrantyFreeflow Products, Inc. offers a shell warranty on manufacturing defects resulting in water loss for a period of five years from the dateof manufacturing at 100% replacement of product for the first through the fifth year. Any and all shipping, delivery, set-up,installation and/ or disposal charges will be the sole responsibility of the spa owner.One-Year Equipment 90 Day Labor WarrantyFreeflow Products, Inc. warrants the electrical and mechanical components including the pump, heater and control system againstmalfunctions in materials or workmanship for a period of one year from the original purchase date. Refurbished parts may be used tosatisfy warranty replacement of electrical and mechanical parts. Filter cartridges, light bulbs, cover locks and fuses are not included inthis warranty. Those items are, however, warranted to be free from defects in materials and workmanship at the time of delivery to theconsumer.One-Year Plumbing 90 Day Labor WarrantyFreeflow Products, Inc .warrants the factory installed plumbing components for materials and workmanship for a period of one yearfrom the original purchase date. This warranty specifically covers jet fittings, internal plumbing, internal glue joints and hoses.Extent of WarrantyThis warranty is effective for spas manufactured after November 1, 2007 and sold by authorized dealers and/or distributors withinNorth America. This warranty is given only to the original consumer purchaser and terminates upon any transfer of ownership. Spasinstalled in commercial applications (including rental spas or spas in rental premises) are excluded from any coverage whatsoever.This warranty does not provide coverage for the insulated cover or any item attached to or installed on the spa after the date ofmanufacture including non factory installed ozone systems. Travel, trip, or mileage costs are not covered under this warranty andservice travel charges will be assessed to the purchaser by the dealer.Warranty performanceIn the event of a defect covered under the terms of the warranty, notify your authorized dealer as soon as possible and use allreasonable means to protect the spa from further damage. Upon proof of purchase, Fantasy’s designated dealer and/or servicerepresentative will correct the defect subject to the terms and conditions contained in this warranty. If Fantasy determines that therepair of the covered defect is not feasible, we reserve the right to instead provide a replacement spa equal in value to the originalpurchase price of the defective spa by the dealer. In such instances, reasonable cost for the removal of the defective spa, shipping costfor the replacement spa and delivery and installation of the replacement spa will be the responsibility of the spa owner. Providingaccess to affect the repair is the responsibility of the spa owner.In the event there is not an authorized service representative in your area the hot tub can be returned pre-paid freight (you pay) toFreeflow Products, Inc. for evaluation and, if necessary, repair of the defect. Freeflow Spas Inc. will then ship the hot tub back to youpre-paid (Freeflow Spas Inc. pays) upon completion of the repair. Freeflow Products, Inc. must be contacted in advance forpackaging and shipping instructions. Freeflow Products, Inc. reserves the right to inspect or designate a person to inspect any partthat is claimed to be defective and covered by this warranty.Acts Invalidating WarrantyThis warranty is void if the Fantasy’s Spa has been subjected to alterations, neglect, misuse or abuse; if any repairs have beenattempted by anyone other than a Fantasy authorized service representative; or if failure is caused by accident, acts of nature or othercauses beyond the control of Freeflow Products, Inc. The Spa owner accepts liability for repair work performed by anyone other thanthe manufacturer or its designated service representative. Alterations shall include: any component or plumbing change, electricalconversion or addition of alternate sanitation or heating systems which contribute to component failure. Neglect, misuse and abuseinclude any installation, operation or maintenance of the spa other than in accordance with the owner’s manual or use for which thespas were not designed. Specifically damage caused by the operation of the spa with water temperatures outside the range of 33ºF and120º F; damage caused by dirty, clogged or calcified filter cartridges; damage to the spa surface caused by improper use of chemicalsto lie on the surface; damage caused by improper Ph balance, improper calcium hardness level or other improper water chemistry;damage to the spa surface caused by leaving the spa uncovered and in direct sunlight; damage caused by allowing solar blankets to bestored in the folded position on the top lip of the spa; damage caused by failure to provide even and sufficient support for the spa areconsidered abuses and may invalidate this warranty. Jets, air adjustments and top side controls are not covered against discolorationand fading.DisclaimersFreeflow Products, Inc. or any of its authorized agents shall not be held liable for injury or loss of use of your spa or other incidentaland consequential cost, expense or damage, whether incidental or consequential, arising out of any defect covered by this LimitedWarranty, including, without limitation, loss of use of the spa and cost of removal of defective product, even if Freeflow Products, Inc.has been advised of the possibility of such damage. In no event shall Freeflow Products, Inc. be liable for any reason or cause inexcess of the amount paid for the product by the dealer. Coverage under this Limited Warranty shall commence as of the original dateof purchase or as otherwise outlined above and the duration of such coverage shall not extend for any reason whatsoever beyond thestated time periods. No other warranties, written or implied, are valid. No agent, dealer, distributor, service company or other party isauthorized to change modify or extend the terms of this warranty.Legal RightsThis warranty gives you specific legal rights. You may have other rights, which vary from state to state. Some states do not allowlimitations on how long an implied warranty lasts, so this limitation may not apply to you.In the event of a warranty claim, please contact your dealer to expedite processing.FREEFLOW PRODUCTS INCORPORATED, 1705 SOUTH BAKER AVE, ONTARIO CA. 91761 |
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