Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer ServiceBefore You Call For Service…Troubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.ProblemPossible CausesWhat To DoGlass Cooktop ModelsSurface units will not Improper cookware • Use pans which are flat and match the diametermaintain a rolling boil being used. of the surface unit selected.or cooking is notfast enoughSurface units do A fuse in your home may • Replace fuse or reset circuit breaker.not work properly be blown or the circuitbreaker tripped.Cooktop controls • Check to see the correct control is set for the surfaceimproperly set. unit you are using.Tiny scratches (may Incorrect cleaning • Use recommended cleaning procedures.appear as cracks) methods being used.or abrasions on radiant Cookware with rough • Be sure cookware bottoms and cookware are cleancooktop glass surface bottoms being used or coarse before use. Use cookware with smooth bottoms. Tinyparticles (salt or sand were scratches are not removable but will become lessbetween the cookware and visible in time as a result of cleaning.the surface of the cooktop.Cookware has been slidacross the cooktop surface.Areas of discoloration Improper cookware • Marks from aluminum and copper pans as well ason the cooktop being used. mineral deposits from water or food can be removedwith the cleaning cream.Plastic melted Hot cooktop came into • See theSpecial Care information in theCleaning theto the surface contact with plastic placedglass cooktop section.on the hot cooktop.Pitting of the cooktop Hot sugar mixture spilled • Call a qualified technician for replacement.on the cooktop.Frequent cycling off and Improper cookware • Use only flat cookware to minimize cycling.and on of surface units being used.Electric Coil ModelsSurface units not The surface units are • With the controls off, check to make sure the surfacefunctioning properly not plugged in solidly. unit is plugged completely into the receptacle.The surface unit • Check to see the correct control is set for the surfacecontrols improperly set. unit you are using.The drip pans are not set • With the controls off, check to make sure the dripsecurely in the cooktop. pan is in the recess in the cooktop and that theopening in the pan lines up with the receptacle.Cooktop feels hot Large pans hold heat • Choose a pan that matches the size of the surface unitclose to the cooktop. you are using.The oven vent is blocked. • Pans on the right rear surface unit block air flowfrom the oven vent and cause the cooktop to get hot. 25