Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety InstructionsBefore You Call For Service…Problem Possible Causes What To DoStorage drawer Power cord may be • Reposition the drawer and power cord. See thewon’t close obstructing drawer Storage Drawer Removal instructions in the Care andin the lower back cleaning of your range section.of the range.Rear drawer support is • Reposition the drawer. See the Storage Draweron top of the guide rail. Removal instructions in the Care and cleaning of yourrange section.Oven will not self-clean The oven temperature is • Allow the oven to cool to room temperature andtoo high to set a self-clean reset the controls.operation.Oven controls improperly set. • See the Using the self-cleaning oven section.Oven door is not in the • Make sure you move the door latch handle all thelocked position. way to the right.“Crackling” or This is the sound of the • This is normal.“popping” sound metal heating and coolingduring both the cookingand cleaning functions.Excessive smoking Excessive soil. • Press the CLEAR/OFF pad. Open the windowsduring a clean cycle to rid the room of smoke. Wait until the lighton the SELF CLEAN pad goes off. Wipe up the excesssoil and reset the clean cycle.Oven door will not Oven too hot. • Allow the oven to cool below locking temperature.unlockOven not clean after Oven controls not properly set. • See the Using the self-cleaning oven section.a clean cycle Oven was heavily soiled. • Clean up heavy spillovers before starting the cleancycle. Heavily soiled ovens may need to self-cleanagain or for a longer period of time.Drawer does not slide The drawer is out of • Fully extend the drawer and push it all the way in.smoothly or drags alignment. See the Care and cleaning of the range section.Drawer is over-loaded or load • Reduce weight. Redistribute drawer contents.is unbalanced.Lower oven drawer will A fuse in your home may be • Replace the fuse or reset the circuit breaker.not work blown or the circuit breakertripped.Controls improperly set. • See the Lower oven drawer section.Excessive condensation Liquid in drawer. • Remove liquid.in the drawer Uncovered foods. • Cover food with lid or aluminum foil.Temperature setting too high. • Reduce temperature setting.Food dries out in the Moisture escaping. • Cover food with lid or aluminum foil.lower oven drawer Drawer not fully closed. • Push drawer in until latch engages.Troubleshooting Tips30