Before you call for service...Troubleshooting tipsScratches (may appearas cracks) on cooktopglass surfaceAreas of discolorationon the glass cooktopsurfacePossible Causes What To DoIncorrect clem_hlgmethods being used.Cookware with rough bottomsbeing used or com'se particles(salt or sand) were betweenthe cookwaJce mid the surfaceof the cooktop.Cookware has been slidacross the cooktop surface.• Scratches are not remo_al)le. Tim scratches willbeconm less _isible in time as a result of cleaning.• To axoid scratches, use tile recommended cleaningi)rocedures. Make s/Ire bottoIns of cookware are cleanbetore rise, and t/se cookware with slnooth bottoins.Food spillovers not cleaned • See tile Cleaning the glass cooktop section.before next use.Hot surface on a model • This is normal. Tile surtace Ina) appear discoloredwith a light-colored cooktop, when it is hot. This is temporary and will disappearas the glass cools.Plastic melted Hot cooktop came intoto the glass cooktop contact with plastic placedsurface on the hot cooktop.• See the Glass surface- potential for permanentdamage section in the Cleaning the glass cooktopsurface section.Htting (or indentation) Hot sugar mixture spilledof the cooktop on the cooktop.• Call a qualified technician for replacement.42