42Before you call for service…Troubleshooting TipsProblem Possible Causes What To DoScratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches willas cracks) on cooktop methods being used. become less visible in time as a result of cleaning.glass surface Cookware with rough bottoms • To avoid scratches, use the recommended cleaningbeing used or coarse particles procedures. Make sure bottoms of cookware are clean(salt or sand) were between before use, and use cookware with smooth bottoms.the cookware and the surfaceof the cooktop.Cookware has been slidacross the cooktop surface.Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.on the glass cooktop before next use.surfaceHot surface on a model • This is normal. The surface may appear discoloredwith a light-colored cooktop. when it is hot. This is temporary and will disappearas the glass cools.Plastic melted Hot cooktop came into • See the Glass surface – potential for permanentto the glass cooktop contact with plastic placed damage section in the Cleaning the glass cooktopsurface on the hot cooktop. surface section.Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.of the cooktop on the cooktop.