GE PHB920 Owner's Manual

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26 49-80695-1Save time and money! Review the charts on the following pages first and you may not need to call for service.Problem Possible Cause What To DoSurface units do notwork properly orflashing power setting.Improper cookware being used. Wrong pan type. Use a magnet to check that cookware is induction-compatible. Use a flat induction-capable pan that meets the minimumsize for the element being used. See the Pan size and shape section.Pan is too small. Pan size is below the minimum size for the element. See the Pan sizeand shape section. Use smaller element.Pan not positioned correctly. Center the pan in the cooking zone.Pan is not in full contact with glasssurface.Pan must be flat.In some areas, the power (voltage)may be low.Cover pan with a lid until desired heat is obtained.A fuse in your home may be blownor the circuit breaker tripped.Replace the fuse or reset the circuit breaker.Cooktop controls improperly set. Check to see that the control is set properly. Press On then + or -Surface unit settingchanged or turned offunexpectedly.High cooktop temperature. Allow the internal fan to cool the cooktop. Check if pan boiled dry.Scratches (may appearas cracks) on cooktopglass surface.Incorrect cleaning methods beingused.Scratches are not removable. Tiny scratches will become less visible intime as a result of cleaning.Cookware with rough bottoms beingused or coarse particles (salt orsand) were between the cookwareand the surface of the cooktop.Cookware has been slid across thecooktop surface.To avoid scratches, use the recommended cleaning procedures. Makesure bottoms of cookware are clean before use, and use cookware withsmooth bottoms.Areas of discolorationon the cooktop.Food spillovers not cleaned beforenext use.See the Cleaning the glass cooktop section.Hot surface on a model with a light-colored cooktop.This is normal. The surface may appear discolored when it is hot. Thisis temporary and will disappear as the glass cools.Plastic melted to thesurface.Hot cooktop came into contact withplastic placed on the hot cooktop.See the Glass surface—potential for permanent damage section in theCleaning the glass cooktop section.Pitting (or indentation)of the cooktop.Hot sugar mixture spilled on thecooktop.Call a qualified technician for replacement.My new oven doesn'tcook like my old one.Is something wrongwith the temperaturesettings?Your new oven has a differentcooking system from your old ovenand therefore may cook differentlythan your old oven.For the first few uses, follow your recipe times and temperaturescarefully. If you still think your new oven is too hot or too cold, youcan adjust the temperature yourself to meet your specific cookingpreference. NOTE: This adjustment affects Bake, and Convection Baketemperatures; it will not affect Broil or Clean.Food does not bakeproperly.Oven controls improperly set. See the Cooking Modes section.Rack position is incorrect or rack isnot level.See the Cooking Modes section and Cooking Guide.Incorrect cookware or cookware ofimproper size being used.See the Cookware section.Oven temperature needs adjustment. See the Special Features section.Ingredient substitution. Substituting ingredients can change the recipe outcome.Food does not broilproperly.Oven controls improperly set. Make sure you select the appropriate broil mode.Improper rack position being used. See Cooking Guide for rack location suggestions.Food being cooked in a hot pan. Make sure cookware is cool.Cookware not suited for broiling. Use a pan specifically designed for broiling.The probe is plugged into the outletin the oven. (on some models).Unplug and remove the probe from the oven.Aluminum foil used on the broilingpan and grid has not been fittedproperly and slit as recommended.If using aluminum foil conform to pan slits.In some areas the power (voltage)may be low.Preheat the broil element for 10 minutes.Oven temperature toohot or too cold.Oven temperature needs adjustment. See the Special Features section.Troubleshooting tips ... Before you call for serviceTROUBLESHOOTING TIPS