Genie 2562 Maintenance Manual

Also see for 2562: Assembly & installation Assembly/installation instructions Assembly/installation instructions Programming, operation & maintenance manual

Contents

Genie 2562 Maintenance Manual Manual pdf 17 page image

17Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.Need help or have questions? DO NOT RETURN to the store.PROBLEM: WHAT TO DO:Opener does NOToperate when wallcontrol is pressed.• Turn Sure-Lock™ OFF See page 6.• Check power source.– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.– If not, check fuse or circuit breaker.• If power is OK,– Check connections at powerhead terminals and at wall console.• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.Opener runs, butdoor does notmove.• Make sure carriage is engaged with chain/belt bullet or screw. Refer to installationposter or download poster from www.GenieCompany.com• Check to make sure chain/belt is not broken or off its pulley.Opener works fromwall control, butNOT from remote.• Check all remotes.• Replace remote battery. See page 13.• Program remotes to powerhead. See page 11.Remote has lessthan 25 feetoperating range orno operation.• Relocate remote inside car and /or point remote at garage door.• Replace battery. See page 13.• Reposition door opener antenna.• Eliminate possible competing signals (radio, etc.).• LED bulbs may be interfering with remote signal. See page 14.Door starts down,then STOPS andgoes back up.ORSafe-T-Beam®System malfunction.• If a NEW installation, check Door Arm position. Refer to Installation poster or download posterfrom www.GenieCompany.com.• If NEW Installation, make sure ONLY the Safe-T-Beams® that came with this opener are installed.• Check if limits are properly set. See pages 8-9. Adjust limits as needed.• Check if Safe-T- Beam® red LED is flashing. See page 16, Safe-T-Beam® system check.• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 16, Safe-T-Beam®system.• Check garage door for binding.• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Pressand hold the wall control button until door is completely closed.• Check for interference from adjacent Safe-T-Beam® units. See page 16.• Contact Genie at 1-800-35-GENIE.Door starts down,then STOPS beforeit is closed.OR Door will onlyopen.• Check Safe-T- Beam®wire connection at powerhead and at STBs. See page 16, Safe-T-Beam® system check.• Check if limits are properly set. See pages 8-9. Adjust limits as needed.• Check CONTACT REVERSE. See page 10.• Check garage door for binding. See maintenance and adjustment. Page 13.• Check closing “FORCE” control. See page 10, or Force settings. Page 15.Door starts up, butSTOPS before it iscompletely open.• Check if limits are properly set. See pages 8-9. Adjust limits as needed.• Be sure door, opener, springs are in good repair, properly lubricated and balanced.• Check closing/opening “FORCE” control. See page 10, or Force settings Page 15.• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.comand use the “dealer locater” to hire a local door service professional.NEVER try to repair door hardware or springs yourself.Door will only runclosed.• Turn Sure-Lock™ OFF See page 6.• Check if limits are properly set. See pages 8-9.• Check door balance, condition, and door spring.• Check opening “FORCE” control. See page 10, or Force settings. Page 15.• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.comand use the “dealer locater” to hire a local door service professional.NEVER try to repair door hardware or springs yourself.Door opener startsfor no reason.• Button stuck on wall control or remote.• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 19.Noisy operation. • Be sure all door fasteners are tight.• Be sure garage door is in good repair, properly lubricated and balanced.• Be sure opener is in good repair.Door opener runsslowly.• Check operating condition of door. Door may need professional repair/adjustment.• Opener will run slower on one-piece doors. This is normal operation.TROUBLESHOOTING5