Troubleshooting19This unit is designed for trouble-free operation. Most problems users encounter are due to operating errors. So, if you have a problem,first check this list for a possible solution. If the problem persists, consult your authorized Harman Kardon Service Center.If the problem is... Make sure that the...No lights illuminate when POWER button is pressed Unit is plugged into a live outletMain power switch is pressed inNo sound is heard Unit has not been mutedCorrect input function selector button has been pressedVolume is turned upDolby Surround does not work on center and rear channels Correct surround mode is selectedCenter and/or rear speakers are selectedRear and center levels are turned upYou are using a surround encoded sourceSelecting a Video source produces sound but no picture Monitor output is connected to the video input on TVThe TV picture does not match the sound Video sources are properly connected to receiverVideo/Antenna Switch on TV is set to VideoNo output from one or more channels Cables are not defective: Check/replace speaker cablesNo center channel output Center channel speaker is selectedPhantom mode is not activeUnit is in the Pro Logic modeCenter channel level is properly adjustedCenter speaker is selectedTuner sound has a large amount of interference, or The antenna is properly connectedThe “Stereo” display is not illuminated, or The antenna is properly locatedTuner sound distorts and/or volume level is too low The antenna is set in the proper directionThe antenna is adequate to receive the desired stationTuner is intermittent or continuously buzzing or hissing The unit is away from fluorescent lights, TVs, motors andother electrical appliances