10-6 IBM Personal Computer User GuideQuick problem solving chartThere is a problemwith the com puter. Did you add hardware?Rem ove the hardware you installedand restart the com puter.Does the com puter stillhave the problem ?The hardw are you added m ay need to besetup differently or m ay be incom patible.IBM Helpware can help! See the SupportInform ation section.You do not have a hardware problem .See the Support Inform ation section.You m ay have a hardware problem .First, see "Solving hardware andsoftware problem s" on page 10-7.If this does not fix the problem , seethe Support Inform ation section.YesYesNoNoDid the com puter pass all the hardw are tests?You do not have a hardware problem . See theSupport Inform ation section.You m ay have a hardware problem . First, see "Solving hardwareand software problem s" on page 10-7. If this does not fix theproblem , see the Support Inform ation section.Yes NoDid the com puter pass the test?Yes NoFrom W indows, run the PC Dr for W indows program . Use the Q uick TestDiagnostics option. See "Starting PC Dr for W indows" on page 10-20 for details.Run the diagnostics program on theRecovery and Diagnostics CD. Usethe Run Norm al Test option. See "Startingthe Enhanced Diagnostics Program " onpage 10-21 for details.Yes NoYou m ay have a hardware problem .First, see "Solving hardware andsoftw are problem s" on page 10-7.If this does not fix the problem , seethe Support Inform ation section.Did the com puter pass all hardwawre tests?From W indows, run the PC Drfor W indow s program . Use theQ uick Test Diagnostics option.See "Starting PC Doctor forW indows" on page 10-20 fordetails.Run the diagnostics program on theRecovery and Diagnostics C D. Usethe Run Norm al Test option. See "Startingthe Enhanced Diagnostics Program " onpage 10-21 for details.Yes NoYou m ay have a hardware problem . First, see "Solving hardwareand software problem s" on page 10-7. If this does not fix theproblem , see the support inform ation section.Did the com puter pass the test?
