Diagnosing and recovering from problems 10-21Starting the IBM Enhanced Diagnostics programTo start the IBM Enhanced Diagnostics program, do the following:1. Insert the Product Recovery and Diagnostics CD into the CD-ROM drive.2. Shut down your operating system and turn off your computer and anyattached devices. Wait for the power light to turn off.3. Turn on all attached devices; then turn on your computer.4. When you see the Main Menu, use the arrow keys to select System Utilities;then, press Enter.5. From the System Utilities menu, select Run Diagnostics, and press Enter.6. From the menu bar, select Diagnostics, and press Enter.7. Select Run Normal Test, and press Enter.Reinstalling device driversWhen you reinstall device drivers, you are changing the current configuration of yourcomputer. Reinstall device drivers only if you know that it is necessary to do so tocorrect a problem with your computer. Copies of the device drivers that comepreinstalled on your IBM computer are located on the Recovery and Diagnostics CDin a folder called INSTALLS.If you need to reinstall a device driver, refer to the INSTALLS folder on the CD andchoose the appropriate device subfolder. Reinstall the device driver using one of thefollowing methods:• In the device subfolder, look for a README.TXT file or other file with the.TXTextension. Sometimes this file might be named after the operating system, suchas WIN98.TXT. The text file contains information on how to reinstall that devicedriver.or• Use the Add New Hardware program (located in the Windows Control Panel) toreinstall the device driver. Not all device drivers can be reinstalled in thismanner. If the device subfolder contains a file with an .INF extension, you canuse the Add New Hardware program. In the Add New Hardware program, whenprompted for the device driver you want to install, click Have Disk and Browse.Then select the appropriate device driver file from the Recovery andDiagnostics CD.or• In the device subfolder, look for a SETUP.EXE file. Double-click the SETUP.EXEfile and follow the instructions on the screen.
