IBM 366 Problem Determination And Service Manual

Also see for 8863 - eServer xSeries 366: Service guide Service guide Installation guide Installation guide

Appendix A. Getting help and technical assistanceIf you need help, service, or technical assistance or just want more informationabout IBM products, you will find a wide variety of sources available from IBM toassist you. This appendix contains information about where to go for additionalinformation about IBM and IBM products, what to do if you experience a problemwith your ERserver or IntelliStation ® system, and whom to call for service, if it isnecessary.Before you callBefore you call, make sure that you have taken these steps to try to solve theproblem yourself:v Check all cables to make sure that they are connected.v Check the power switches to make sure that the system is turned on.v Use the troubleshooting information in your system documentation, and use thediagnostic tools that come with your system. Information about diagnostic tools isin the Hardware Maintenance Manual and Troubleshooting Guide or ProblemDetermination Guide on the IBM xSeries Documentation CD or IBM BladeCenterDocumentation CD or in the IntelliStation Hardware Maintenance Manual at theIBM support Web site.v Go to the IBM support Web site at http://www.ibm.com/support/ to check fortechnical information, hints, tips, and new device drivers or to submit a requestfor information.You can solve many problems without outside assistance by following thetroubleshooting procedures that IBM provides in the online help or in thepublications that are provided with your system and software. The information thatcomes with your system also describes the diagnostic tests that you can perform.Most Eserver and IntelliStation systems, operating systems, and programs comewith information that contains troubleshooting procedures and explanations of errormessages and error codes. If you suspect a software problem, see the informationfor the operating system or program.Using the documentationInformation about your IBM Eserver or IntelliStation system and preinstalledsoftware, if any, is available in the documentation that comes with your system.That documentation includes printed books, online books, readme files, and helpfiles. See the troubleshooting information in your system documentation forinstructions for using the diagnostic programs. The troubleshooting information orthe diagnostic programs might tell you that you need additional or updated devicedrivers or other software. IBM maintains pages on the World Wide Web where youcan get the latest technical information and download device drivers and updates.To access these pages, go to http://www.ibm.com/support/ and follow theinstructions. Also, some publications are available through the IBM PublicationsOrdering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.© Copyright IBM Corp. 2005 155