12 IBM xSeries 366 Type 8863: Problem Determination and Service Guide

IBM 366 Problem Determination And Service Manual

guidelines for trained service technicians

safety statements

Chapter 1. Introduction

Notices and statements used in this document

Features and specifications

Server controls, LEDs, and connectors

Rear view

System-board layouts

Memory-card connectors

Microprocessor-board connectors and LEDs

PCI-X board LEDs

Chapter 2. Diagnostics

POST beep codes

Error logs

POST error codes

POST and SMI error messages

Checkout procedure

Trained service technicians only) Checkpoint codes

CD or DVD drive problems

General problems

Keyboard, mouse, or pointing-device problems

USB keyboard, mouse, or pointing-device problems

Memory problems

Microprocessor problems

Optional-device problems

Power problems

Serial port problems

ServerGuide problems

Universal Serial Bus (USB) port problems

Light path diagnostic LEDs

Remind button

Diagnostic programs, messages, and error codes

Real-time diagnostics

Diagnostic text messages

Recovering from a BIOS update failure

System-error log messages

Solving SCSI problems

Solving Ethernet controller problems

Solving undetermined problems

Calling IBM for service

Chapter 3. Parts listing, Type 8863, 7362

Server replaceable units

Alcohol wipes

Chapter 4. Removing and replacing server components

System reliability guidelines

Returning a device or component

Tier 1 CRU information

DVD Drive

Hot-swap power supply

Memory module

active memory

installing memory modules

Tier 2 CRU information

I/O board

PCI-X adapter guide

Power-supply structure

SAS backplane

FRU information

Microprocessor tray and microprocessor

thermal grease

PCI-X board assembly

PCI-X switch card assembly

Power backplane

Chapter 5. Configuration information and instructions

Using the ServerGuide Setup and Installation CD

Installing and using the baseboard management controller utility programs

Using the SAS/SATA Configuration Utility program

Using the ServeRAID configuration programs

Appendix A. Getting help and technical assistance

Getting help and information from the World Wide Web

Appendix B. Notices

Trademarks

Product recycling and disposal

Battery return program

Electronic emission notices

Taiwanese Class A warning statement

Index

8863 - eServer xSeries 366

front view

Viewing the test log

Chapter 3. Parts listing, Type 8863

Power cords

returning a device or component

Battery

Updating the firmware

installing and using the baseboard management controller utility programs

Configuring the Ethernet controller

installation guide

IBM xSeries Documentation CD

Major components of the xSeries 366 Type 8863 server

Chapter 2. Installing options

working inside the server with the power on

Installing a hot-swap hard disk drive

Installing additional memory modules

Installing a memory module

Installing a memory card

Installing an additional microprocessor

Installing an adapter

Installing a ServeRAID-8i

Completing the installation

Updating the server configuration

Chapter 3. Server controls, connectors, LEDs, and power

Server power features

Turning off the server

Chapter 4. Configuring the server

Enabling and configuring SOL using the OSA SMBridge management utility program

Installing the OSA SMBridge management utility program

Using the baseboard management controller utility programs

Chapter 5. Updating IBM Director

Chapter 6. Solving problems

Troubleshooting charts

Intermittent problems

Option problems

software problems

Light path diagnostics

Diagnosing problems using light path diagnostics

Appendix. Getting help and technical assistance

Notices

European Union EMC Directive conformance statement

server support

The IBM Documentation CD

Major components of the System x3850 server

Working inside the server with the power on

Installing a hot-plug adapter

using the baseboard management controller firmware update utility program

Software problems

Universal Serial Bus device problems

System X Series

xSeries 366