8-20 IBM Personal Computer User GuideIBM Diagnostic ProgramsYour computer comes with two diagnostic programs:• PC-Doctor for Windows: This Windows-based diagnostic program ispreinstalled on your computer, PC-Doctor for Windows can diagnose somehardware problems, but it is most effective at diagnosing software problems.For instructions on using PC-Doctor for Windows, see “Starting PC-Doctor forWindows” on page 8-20.• Product Recovery Program: Your computer comes with a product recoveryprogram, seeQuick Reference for overview of the recovery program if youwant or need to know how that will work.Starting PC-Doctor for WindowsTo start PC-Doctor for Windows, do the following:1. Click Start.2. Select Programs.3. Select PC-Doctor for Windows.4. Click PC-Doctor for Windows.For additional information about running PC-Doctor for Windows, refer to the PC-Doctor for Windows help system.Product Recovery ProgramYour IBM computer has a Product Recovery Program, which is a recovery image onthe hard disk drive accessed by pressing F11 during startup. For more informationabout the Product Recovery Program, see theQuick Reference that comes withyour computer.