IBM 8841 - eServer xSeries 236 Installation Manual

Also see for 8841 - eServer xSeries 236: Option installation guide

Contents

General problemsSymptom Suggested actionA cover lock is broken, an LEDis not working, or a similarproblem has occurred.Call for service.Hard disk drive problemsSymptom Suggested actionNot all drives are recognized bythe hard disk drive diagnostictest (the Fixed Disk test).1. Remove the first drive that is not recognized and try the hard disk drivediagnostic test again.2. If the remaining drives are recognized, replace the drive that you removed witha new one.The server stops respondingduring the hard disk drivediagnostic test.1. Remove the hard disk drive that was being tested when the server stoppedresponding and try the diagnostic test again.2. If the hard disk drive diagnostic test runs successfully, replace the drive thatyou removed with a new one.Intermittent problemsSymptom Suggested actionA problem occurs onlyoccasionally and is difficult todiagnose.Make sure that:v All cables and cords are connected securely to the rear of the server andattached devices.v When the server is turned on, air is flowing from the rear of the server at the fangrille. If there is no airflow, the fan is not working. This can cause the server tooverheat and shut down.v The SCSI bus and devices are configured correctly and the last external devicein each SCSI chain is terminated correctly.If the problem remains, call for service.Keyboard, mouse, or pointing-device problemsSymptom Suggested actionAll or some keys on thekeyboard do not work. v Make sure that the keyboard cable is securely connected to the server and thatthe keyboard and mouse cables are not reversed.v Make sure that the server and the monitor are turned on.v Try using another keyboard.If the problem remains, call for service.The mouse or pointing devicedoes not work. v Make sure that the mouse or pointing-device cable is securely connected to theserver and that the keyboard and mouse cables are not reversed.v Make sure that the mouse device drivers are installed correctly.v Make sure that the server and the monitor are turned on.v Try using another mouse or pointing device.If the problem remains, call for service.Chapter 6. Solving problems 47