v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine whichcomponents are customer replaceable units (CRU) and which components are field replaceable units(FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action5962 IDE DVD drive configuration error. 1. Run the Configuration/Setup Utility program andload the default settings (see “Using theConfiguration/Setup Utility program” on page 12).2. Reseat the following components:a. DVD drive cableb. DVD drivec. (Trained service technician only) Systemboard3. Replace the components listed in step 2 one at atime, in the order shown, restarting the servereach time.8603 Pointing-device error. 1. Reseat the pointing device.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. Pointing deviceb. (Trained service technician only) Systemboard00012000 Processor machine check error. 1. (Trained service technician only) Reseat themicroprocessor.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Trained service technician only)Microprocessorb. (Trained service technician only) Systemboard00019701 Processor failed BIST. 1. (Trained service technician only) Reseat themicroprocessor.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Trained service technician only)Microprocessorb. (Trained service technician only) Systemboard01298001 No update data for processor. 1. Update the BIOS code again.2. (Trained service technician only) Reseat themicroprocessor.3. (Trained service technician only) Replace themicroprocessor.Chapter 5. Diagnostics 77
