v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action035-xxx-s99 Failed RAID test: s = number of failingadapter slot. 1. Check the system-error log and replace anyindicated failing devices.2. Reseat the following components, one at a time,in the order shown, restarting the server eachtime:a. RAID adapter in slot sb. Cable for the RAID adapter in slot sc. Riser card3. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. RAID adapter in slot sb. Cable for the RAID adapter in slot sc. Riser cardd. (Trained service technician only) Systemboard035-253-s99 RAID adapter initialization failure. 1. Reseat the following components, one at a time,in the order shown, restarting the server eachtime:a. ServeRAID adapterb. Hot-swap hard disk drive backplane cable2. Replace the components listed in step 1 one at atime, in the order shown, restarting the servereach time.089-xxx-00n Failed microprocessor test. 1. Make sure that the BIOS code is at the latestlevel.2. Trained service technician only:a. Reseat microprocessor 1 (if n = 0 or 1) ormicroprocessor 2 (if n = 2 or 3).b. Replace microprocessor 1 (if n = 0 or 1) ormicroprocessor 2 (if n = 2 or 3).165-060-000 Service Processor: ASM may be busy. 1. Rerun the diagnostic test.2. Fix other error conditions that may be keeping theASM busy. Refer to the error log and diagnosticpanel.3. Disconnect all server and option power cordsfrom the server, wait 30 seconds, reconnect, andretry.4. (Trained service technician only) Replace thesystem board.146 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide
