IBM xSeries 346 Hardware Maintenance Manual And Troubleshooting Manual

Also see for xSeries 346: Installation guide User guide Configuration and options guide Option installation guide User guide

Contents

Appendix A. Getting help and technical assistanceIf you need help, service, or technical assistance or just want more informationabout IBM products, you will find a wide variety of sources available from IBM toassist you. This appendix contains information about where to go for additionalinformation about IBM and IBM products, what to do if you experience a problemwith your xSeries or IntelliStation ® system, and whom to call for service, if it isnecessary.Before you callBefore you call, make sure that you have taken these steps to try to solve theproblem yourself:v Check all cables to make sure that they are connected.v Check the power switches to make sure that the system is turned on.v Use the troubleshooting information in your system documentation, and use thediagnostic tools that come with your system.v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check fortechnical information, hints, tips, and new device drivers.v Use an IBM discussion forum on the IBM Web site to ask questions.You can solve many problems without outside assistance by following thetroubleshooting procedures that IBM provides in the online help or in the documentsthat are provided with your system and software. The information that comes withyour system also describes the diagnostic tests that you can perform. Most xSeriesand IntelliStation systems, operating systems, and programs come with informationthat contains troubleshooting procedures and explanations of error messages anderror codes. If you suspect a software problem, see the information for theoperating system or program.Using the documentationInformation about your IBM xSeries or IntelliStation system and preinstalledsoftware, if any, is available in the documentation that comes with your system.That documentation includes printed books, online books, README files, and helpfiles. See the troubleshooting information in your system documentation forinstructions for using the diagnostic programs. The troubleshooting information orthe diagnostic programs might tell you that you need additional or updated devicedrivers or other software. IBM maintains pages on the World Wide Web where youcan get the latest technical information and download device drivers and updates.To access these pages, go to http://www.ibm.com/pc/support/ and follow theinstructions. Also, you can order documents through the IBM Publications OrderingSystem at www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.Getting help and information from the World Wide WebOn the World Wide Web, the IBM Web site has up-to-date information about IBMxSeries and IntelliStation products, services, and support. The address for IBMxSeries information is http://www.ibm.com/eserver/xseries/. The address for IBMIntelliStation information is http://www.ibm.com/pc/intellistation/.You can find service information for your IBM products, including supported options,at http://www.ibm.com/pc/support/.© Copyright IBM Corp. 2004 111