Idexx SediVue Dx Operator's Manual

Also see for SediVue Dx: User guide

Idexx SediVue Dx Operator's Manual Manual pdf 29 page image

29What should I do if I get repeated messages about rerunning a samplebecause it is complex or has lipid interference?This message is generated when a significant number of images are either complex or have lipidinterference (which can affect the focus of the images). In most cases, diluting the sample willresolve the issue. If you’re getting this alert repeatedly even after diluting the sample, it may bebecause the analyzer requires cleaning. Clean the analyzer using the steps provided on page 20. Ifthe problem persists, please contact IDEXX Technical Support.What if I need to make adjustments to my inventory of cartridges, pipettetips, or QC fluid (e.g., due to loss, damage, or troubleshooting)?Contact IDEXX Technical Support to make inventory adjustments.What should I do if I receive multiple pusher arm errors?This is generally due to a dirty cartridge path. Remove any jammed cartridges and clean accordingto the monthly cleaning instructions.QC FAQsWhat should I do if my QC results are out of range?If your quality control results are out of range:• Verify the QC materials are in-date.• Confirm that you’ve been storing the QC materials correctly.• Review the images to ensure they are in focus.If the problem persists, remix the QC materials and run them again. If that still does not resolve theproblem, contact IDEXX Technical Support for assistance.What should I do if I’ve accidentally frozen my QC?Discard the QC material and call IDEXX to order more.What should I do if my QC looks contaminated?Contaminated QC material will appear cloudy and may have solid material that does not dissolvewhen mixed. Discard the QC material and call IDEXX to order more.What happens if I’ve accidentally left my QC out of the refrigerator?The SediVue QC material is good for 30 days at room temperature. If the material looks clear, placeit back in the refrigerator. If contaminated, discard the QC material and call IDEXX to order more.Pay per Run and Auto Replenishment FAQsHow does Pay per Run work?The first run for each patient that provides results and/or images will be invoiced at the end ofthe month, after you’ve already billed clients for the service. This way, you can eliminate up-frontinventory costs and minimize the risks of inventory management.How does Auto Replenishment work?For North America only—Your monthly usage is monitored through your SmartService Solutionsconnection, so you’ll receive supplies when your inventory runs low.Frequently asked questions