Comfort PLUS Whirlpool BathInstallation and Operation www.jacuzzi.com Page 17EnglishTroubleshooting ProceduresIf the unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at 1-800-288-4002 with your bath’s serial numberbefore work is started. The serial number is located on the Specification/Serial Number Plate (the plate is located behind the equipment area).PROBLEM PROBABLE CAUSES REMEDYContact Jacuzzi Luxury Bath @ 800-288-4002Pump/motor does not startPump/motor shuts off by itself before time elapsesChromatherapy lights do not operatePump/motor operates but no fully adjustable jets arefunctioningWater leakage from pump unionsNo power to pump/motorPump/motor not plugged inPump/motor faultyMotor thermal protection has deactivated pump/motordue to overheating (supply voltage low)GFCI trippedInadequate supply wiringReset GFCIInsert plug securely into outletEnsure the control panel is conencted to control boxContact Jacuzzi Luxury Bath @ 800-288-4002Let motor cool; thermal protection will reset. Check forproper ventilation (check supply voltage)Reset GFCI. If it continues to trip, do not use this unit.Disconnect the unit and have the problem corrected bya licensed electrician before using.Consult a licensed electrician to correct the wiring unit.Connector has come looseJets are closedSuction cover/strainer may be cloggedOpen jets by rotating counter-clockwiseWith the motor turned OFF, remove the suction cover/strainer and remove any debris. Replace the suctioncover before operatingOvertightened, O-ring may be pinched or improperlyseated, undertightenedLoosen unions , check and reseat O-ring. If O-ring hasbeen pinched out of shape, replace (refer to numberbelow). When tightening union nuts, handtighten only.Pump/motor operates but air is not injected into thewaterAir valves are closed Open air control valvesPress Reset button on heaterWater not maintaining temperature High Limit switch on heater has been trippedClean the suction cover/strainer of hair and debris whennecessary.1 Remove the center screw and detach the suctioncover.2 Clean the cover by backflushing debris from the holes.3 Replace the suction cover immediately after cleaning.When reinstalling, orient the cover/strainer with thesmall notch at the bottom. The gasket must be insertedinto the groove of the cover/strainer before reinstallingonto the suction fitting.Keep hair a minimum of 6 inches (152 mm) awayfrom the suction fitting at all times when the whirlpoolsystem is operating. Hair longer than shoulder lengthshould be secured close to the head, or a bathing capshould be worn.Do not operate the whirlpool system with the suctioncover/strainer removed!ScrewNotch GasketSuction Cover/Strainer MaintenanceSuction FittingSuction CoverIt is a safety device and must always be in place on the suction fitting to minimize the potential hazard of hair andbody entrapment.Figure 17