22ASSISTANCE OR SERVICEBefore calling for assistance or service, please check“Troubleshooting.” It may save you the cost of a service call. Ifyou still need help, follow the instructions below.When calling, please know the purchase date and the completemodel and serial number of your appliance. This information willhelp us to better respond to your request.In the U.S.A.If the problem is not due to one of the items listed in the“Troubleshooting” section…Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-688-1100 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Web address: www.jennair.comOr call: 1-800-688-1100U.S. customers using TTY for deaf, hearing impaired or speechimpaired, call: 1-800-688-2080 (Monday - Friday, 8:00 a.m. -8:00 p.m. Eastern Time).NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Center.In CanadaIf the problem is not due to one of the items listed in the“Troubleshooting” section…Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-807-6777 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer Interaction Centre1901 Minnesota CourtMississauga, ON L5N 3A7Web address: www.jennair.caOr call: 1-800-807-6777.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomerInteraction Centre.AccessoriesStainless Steel Cleaner and Polish(stainless steel models)Order Part Number 31462All-Purpose Appliance CleanerOrder Part Number 31682Gas Grate and Drip Pan CleanerOrder Part Number 31617JENN-AIR® COOKING APPLIANCE WARRANTYLIMITED WARRANTYFor one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to orfurnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will pay for factoryspecified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a Jenn-Air designatedservice company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is usedin the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof oforiginal purchase date is required to obtain service under this limited warranty.SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT PARTSIn the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructionsattached to or furnished with the product, Jenn-Air will pay for factory specified parts for the following components (if applicable to theproduct) if defective in materials or workmanship:■ Electric element■ Touch Pad and microprocessor■ Glass ceramic cooktop: if due to thermal breakage■ Electronic controls■ Magnetron tube■ Sealed gas burners