30ASSISTANCE OR SERVICEBefore calling for assistance or service, please check“Troubleshooting.” It may save you the cost of a service call. Ifyou still need help, follow the instructions below.When calling, please know the purchase date and the completemodel and serial number of your appliance. This information willhelp us to better respond to your request.If you need replacement partsIf you need to order replacement parts, we recommend that youuse only factory specified parts. These factory specified parts willfit right and work right because they are made with the sameprecision used to build every new JENN-AIR ® appliance.To locate factory specified parts in your area, call us or yournearest JENN-AIR designated service center.In the U.S.A.If the problem is not due to one of the items listed in the“Troubleshooting” section…Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate anauthorized service company. When calling, please know thepurchase date and the complete model and serial number of yourappliance. Be sure to retain proof of purchase to verify warrantystatus.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Web address: www.jennair.comOr call: 1-800-JENNAIR (1-800-536-6247)U.S. customers using TTY for deaf, hearing impaired or speechimpaired, call: 1-800-688-2080.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Center.Accessories ListFor accessories, you can visit our website at www.jennair.com/cookingaccessories.Stainless Steel Cleaner and Polish(stainless steel models)Order Part Number 31462All-Purpose Appliance CleanerOrder Part Number 31682Gas Grate and Drip Pan CleanerOrder Part Number 31617WokOrder Part Number AO142Drying RackOrder Part Number DRYINGRACKMagnetic Door SpacerOrder Part Number 8010P146-60Premium Broil Pan and Roasting RackOrder Part Number W10123240www.jennair.com/broilerpanIn CanadaIf the problem is not due to one of the items listed in the“Troubleshooting” section…Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-807-6777 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Centre200 - 6750 Century Ave.Mississauga, ON L5N 0B7Web address: www.jennair.caOr call: 1-800-807-6777.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Centre.