37Before calling for assistance or service, please check the “Troubleshooting” section. It may save you the cost of a service call.If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serialnumbers of your appliance. This information will help us to better respond to your request.If You Need Replacement PartsIf you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fitright and work right because they are made with the same precision used to build every new Jenn-Air® appliance.To locate factory specified parts in your area, call us or your nearest Jenn-Air designated service center.IN THE U.S.A.Call the Jenn-Air Customer eXperience Center toll-free:1-800-JENNAIR (1-800-536-6247) or visit our websiteat www.jennair.com.Our consultants provide assistance with:■ Scheduling of service. Jenn-Air® appliances designated servicetechnicians are trained to fulfill the product warranty andprovide after-warranty service anywhere in the United States.■ Features and specifications on our full line of appliances.■ Referrals to local Jenn-Air® appliance dealers.■ Installation information.■ Use and maintenance procedures.■ Accessory and repair parts sales.■ Specialized customer assistance (Spanish speaking, hearingimpaired, limited vision, etc.).For further assistanceIf you need further assistance, you can write to Jenn-Air with anyquestions or concerns at:Jenn-Air Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Please include a daytime phone number in your correspondence.IN CANADACall the Jenn-Air Canada Customer eXperience Centre toll-free:1-800-JENNAIR (1-800-536-6247) or visit our website atwww.jennair.ca.Our consultants provide assistance with:■ Scheduling of service. Jenn-Air® appliances designatedservice technicians are trained to fulfill the product warrantyand provide after-warranty service anywhere in Canada.■ Features and specifications on our full line of appliances.■ Referrals to local Jenn-Air® appliance dealers.■ Installation information.■ Use and maintenance procedures.■ Accessory and repair parts sales.For further assistanceIf you need further assistance, you can write to Jenn-Air Canadawith any questions or concerns at:Customer eXperience CentreJenn-Air Canada200 - 6750 Century Ave.Mississauga, Ontario L5N 0B7Please include a daytime phone number in your correspondence.For accessories in the U.S.A., you can visit our website at www.jennair.com or call us at 1-800-JENNAIR (1-800-536-6247).In Canada, visit our website at www.jennair.ca or call us at 1-800-JENNAIR (1-800-536-6247). Or see the “Accessories”brochure to order.affresh® Stainless Steel Cleaner(stainless steel models)affresh® Stainless Steel Cleaning Wipes(stainless steel models)Gas Grate/Drip Pan Cleaneraffresh® Kitchen and Appliance CleanerStainless Steel Griddle CoverWok RingExtendable Roller Rack with HandleBroiler Pan KitASSISTANCE OR SERVICEACCESSORIES