Kanguru kclone-5hd-twr User Manual

Kanguru kclone-5hd-twr User Manual Manual pdf 30 page image

308. WarraNTy INForMaTIoNThis product carries a 1 year* limited warranty on the power supply, controller, and all internalcomponents. Kanguru Solutions is not responsible for any damages incurred in the shipping process.Any claims for loss or damage must be made to carrier directly. Claims for shipping errors should bereported to Kanguru Solutions within three (3) working days of receipt of merchandise. Please referto the RMA Procedure section of this manual if your duplicator needs servicing.Kanguru Solutions does not offer money back returns on its duplicator product lines due to theunique nature of the product. all units will be fully supported under manufacturer’s and/orextended warranty plans.9. TEChNICaL SUPPorTIf you experience any problems using your Kanguru product or have any technical questions regardingany of our products, please call our tech support department. Our tech support is free and availableMonday thru Friday, 9am to 5pm EST.Call 1-508-376-4245Or visit our website at www.Kanguru.comrMa Procedureall Duplicators being serviced MUST bE PaCKED IN ThE orIGINaL PaCKaGING. Ifyou do not have your original packaging, you can purchase replacement packaging for $25.00 fromKanguru’s Tech Support Department. Kanguru Solution’s warranty will not be honored in the eventthat a duplicator is received improperly packaged, altered, or physically damaged.STEP oNE: Call for a rMa Number: 508-376-4245Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for30 days upon assignment. Any return without a valid RMA number will be returned to the customerat their expense.STEP TWo: Ship and Insure your DuplicatorKanguru Solutions strongly recommends you fully insure the duplicator for shipping. KanguruSolutions is not responsible for if the package is lost or damaged in transit. We suggest using ashipping company that utilizes a “tracking” feature to verify “proof of delivery.” The customer isresponsible for shipping charges when returning a product. Shipping back to the customer is coveredby Kanguru Solutions during the first 90 days of purchase. After 90 days of purchase the customer isresponsible for shipping both ways.Warranty Information / Technical Support

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