ENGLISH 29Symptom RemedyCD/USB/iPod“NA FILE” Make sure the media (disc/USB) contain supported audiofiles. (Page 25)“COPY PRO” A copy-protected file is played (disc/USB).“NO DEVICE” Connect a device (USB), and change the source to USBagain.“NO MUSIC” Connect a device (USB) that contains playable audio files.“iPod ERROR” • Reconnect the iPod.• Reset the iPod.ANDROID• Sound cannot be heardduring playback.• Sound output only fromthe Android device.• Reconnect the Android device.• Launch any media player application on the Androiddevice and start playback.• Relaunch the current media player application or useanother media player application.• Restart the Android device.• If this does not solve the problem, the connected Androiddevice is unable to route the audio signal to unit.(Page 26)• If USB connection does not work, connect the Androiddevice via Bluetooth or through auxiliary input jack.“NO DEVICE” or “READING”keeps flashing.• Reconnect the Android device.• If USB connection does not work, connect the Androiddevice via Bluetooth or through auxiliary input jack.Playback is intermittent orsound skips.Turn off the power saving mode on the Android device.“NO MUSIC”/“ANDROIDERROR”• Make sure Android device contains playable audio files.• Reconnect the Android device.• Restart the Android device.TROUBLESHOOTINGSymptom RemedySpotify“DISCONNECTED” USB is disconnected from the head unit. Please make surethe device is connected properly through USB.“CONNECTING” • Connected via USB input terminal: The device is connectingto the head unit. Please wait.• Connected via Bluetooth: The Bluetooth is disconnected.Please check Bluetooth connection and make sure both thedevice and unit are paired and connected.“CHECK APP” The Spotify application is not connected properly or user isnot login. End the Spotify application and restart. Then, login to your Spotify account.Bluetooth®No Bluetooth device isdetected.• Search from the Bluetooth device again.• Reset the unit. (Page 3)Pairing cannot be made. • Make sure you have entered the same PIN code to both theunit and Bluetooth device.• Delete pairing information from both the unit and theBluetooth device, then perform pairing again. (Page 12)Echo or noise isheard during a phoneconversation.• Adjust the microphone unit’s position. (Page 12)• Check the [ECHO CANCEL] setting. (Page 14)Phone sound qualityis poor.• Reduce the distance between the unit and the Bluetoothdevice.• Move the car to a place where you can get a better signalreception.Voice calling method isnot successful.• Use voice calling method in a more quiet environment.• Reduce the distance from the microphone when you speakthe name.• Make sure the same voice as the registered voice tag is used.