62Moving AroundTroubleshootingSoundI can’t hear sound from some of my laser discsCheck that the disc contains a digital soundtrack (the disc’s cover willbear a “digital sound” logo). Some older laser discs contain only analogsoundtracks. If the disc does not have a digital soundtrack, change theinput type to Analog. See “Switching Input modes” on page␣ 22 of thismanual and also read the manual of your laser disc player.There wasn’t any sound recorded on tapes made on my VCR ortape deckCheck that:• The audio cables are connected properly for the component.• Analog has been set as the input type. Digital inputs such as DolbyDigital, DTS or MPEG need to be downmixed into two channels forrecording to analog media (such as VHS or audio tape). See “Digitalto Analog Recording” on page␣ 41.The initial sound is intermittent or non-existent when I start toplay a Dolby Digital, DTS or MPEG source• Some DVD players simply have intermittent start-up sound.• Check that the correct digital cable is being used. The cable must be adigital coaxial or optical cable. See Chapter One of the Connectionsand Setup Guide.With a Dolby Digital program, the loud sounds aren’t very loudand the quiet sounds aren’t very quietCheck that volume extremes are not automatically being balanced. See“Midnight Theater Function” on page␣ 16 of this manual.All I hear is loud static when I play DTS discsCheck that Digital has been set as the input type. DTS discs do not out-put analog sound. See “Switching Input modes” on page␣ 22.I hear a hum when I select the PHONO inputCheck that:• The audio cables are connected securely to the Phono jack set. SeeChapter One of the Connections and Setup Guide.• The turntable is grounded on the receiver. See Chapter One of theConnections and Setup Guide.63TroubleshootingVideo/Remote Control unitSound is intermittentAttach the provided protective cap to the unused OPTICAL inputs. If thelight from a fluorescent lamp or direct sunlight enters through this con-nector, the played audio will be intermittent.VideoI can’t see the program I’m playing on the TV There wasn’t anyvideo output to my VCR when I recorded• Check that the video source and TV are connected via the same typeof connectors. S-Video input signals cannot be transmitted via com-posite (standard) connections and vice versa.• Check that the correct video input on the TV is selected.• Check that the video software you record does not have copy guardprotection.Remote Control unitMy Remote Control unit is slow to respond—sometimes I have topress buttons or select commands several times• If Remote Control unit is in sleep mode (the screen is blank), the firstbut-ton press “wakes it up”. The second press performs the action.• Your Remote Control unit supports 2-way communication with thereceiver. If the 2-way communication indicator on the front of thereceiver is lit, Remote Control unit is receiving information. It cannottransmit your new command until it is finished receiving informa-tion from the receiver.My Remote Control unit is not responding• Make sure you are within the operating range for Remote Controlunit. See Chapter Two of the Connections and Setup Guide.• Replace the batteries. See Chapter Two of the Connections and SetupGuide.• If you’re using an IR receiver, make sure it is connected properly andturned on. See Chapter One of the Connections and Setup Guide. (ForUSA, Canada and US Military only)• Check the contrast of the LCD display is adjusted properly. See “HowDo I Adjust the LCD Display” on page 42.